Don't Just Travel – Abbey Travel
Call: 0208 312 9514

Privacy Policy

This policy (together with our Terms of Use and any other documents referred
to on it) sets out the basis on which any personal data we collect from you,
or that you provide to us, will be processed by us. Please read the following
carefully to understand our views and practices regarding your personal data
and how we will treat it.
For the purposes of the Data Protection Act 1998 (the “Act”), the
data controller is AT Coaches Ltd of Unit 8 Europa Trading Estate Fraser Road Erith Kent DA8 1QL

Information we may collect from you
We may collect and process the following data about you:
information that you provide by filling in forms on our website
https://abbeytravel.com
(our “site”). This includes information provided at the time of registering
an account, purchasing services from us or requesting further services. We may
also ask you for information when you report a problem with our site or the
services you have purchased
if you contact us letter or email, we may keep a record of that correspondence
if you contact us by telephone, we may record our telephone conversation for
training purposes and, if you are asking us to provide you with the use of a
dedicated hosting server, for the purposes of proving your request
we may also ask you to complete surveys that we use for research purposes, although
you do not have to respond to them
details of transactions you carry out through our site and of the fulfillment
and administration of your orders
details of your visits to our site including, but not to, traffic data, location
data, weblogs and other communication data, whether this is required for our
own billing purposes or otherwise and the resources that you access and use

IP addresses and cookies
We may collect information about your computer, including where available your
IP address, operating system and browser type, for system administration and
to report aggregate information to our advertisers. This is statistical data
about our users’ browsing actions and patterns, and does not identify any
individual.
For the same reason, we may obtain information about your general Internet usage
by using a cookie file which is stored on the hard drive of your computer. Cookies
contain information that is transferred to your computer’s hard drive.
They help us to improve our site and to deliver a better and more personalised
service. They enable us:
to estimate our audience size and usage pattern to store information about your
preferences, and so allow us to customise our site according to your individual
interests
to speed up your searches to recognise you when you return to our site You may
refuse to accept cookies by activating the setting on your browser which allows
you to refuse the setting of cookies. However, if you select this setting you
may be unable to access certain parts of our site. Unless you have adjusted
your browser setting so that it will refuse cookies, our system will issue cookies
when you log on to our site.

Where we store your personal data
The personal data that we collect from you will be stored on our servers inside
the European Economic Area (“EEA”). Some of your personal data will
be transferred to PayPal for the purposes of processing your payment information.
By submitting your personal data, you agree to this transfer, storing or processing.
We will take all steps reasonably necessary to ensure that your data is treated
securely and in accordance with this privacy policy.
Where we have given you (or where you have chosen) a password which enables
you to access certain parts of our site, you are responsible for keeping this
password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the Internet is not completely
secure. Although we will do our best to protect your personal data, we cannot
guarantee the security of your data transmitted to our site; any transmission
is at your own risk. Once we have received your information, we will use strict
procedures and security features to try to prevent unauthorised access. Specifically,
your personal data will be stored in accordance with the Payment Card Industry
Data Security Standard.

Uses made of the information
We use information held about you in the following ways:
to ensure that content from our site is presented in the most effective manner
for you and for your computer
to provide you with information, products or services that you request from
us or which we feel may interest you, where you have consented to be contacted
for such purposes
to carry out our obligations arising from any contracts entered into between
you and us
to allow you to participate in interactive features of our service, when you
choose to do so
to notify you about changes to our service
By placing an order for our services, you consent to
us using the information we hold about you in this way.
If you are an existing customer, we will only contact you by electronic means
(e-mail or SMS) with information about goods and services similar to those which
were the subject of a previous sale to you.
Disclosure of your information
We may disclose your personal information to third parties:

Disclosure of your information
You have the right to ask us not to process your personal data for marketing
purposes. We will usually inform you (before collecting your data) if we intend
to use your data for such purposes or if we intend to disclose your information
to any third party for such purposes. You can exercise your right to prevent
such processing by checking certain boxes on the forms we use to collect your
data. You can also exercise the right at any time by contacting us at AT Coaches Ltd

Unit 8 Europa Trading Estate, Fraser Road Erith Kent DA8 1QL.
Our site may, from time to time, contain links to and from the websites of our
partner networks, advertisers and affiliates. If you follow a link to any of
these websites, please note that these websites have their own privacy policies
and that we do not accept any responsibility or liability for these policies.
Please check these policies before you submit any personal data to these websites.

Access to information
The Act gives you the right to access information held about you. Your right
of access can be exercised in accordance with the Act. Any access request may
be subject to a fee of £10 to meet costs in providing you with details
of the information we hold about you.

Changes to our privacy policy
Any changes we may make to our privacy policy in the future will be posted on
this page and, where appropriate, notified to you by e-mail.
Contact
Questions, comments and requests regarding this privacy policy are welcomed
and should be addressed to AT Coaches Ltd Unit 8 Europa Trading Estate Fraser Road Erith Kent DA8 1QL